Casa Bailén Frequently Asked Questions
Frequently asked questions START PREPARING YOUR STAY
To pay the non-refundable rate it is necessary to make the payment at the time of booking. After making your booking you will receive an email and a message to your mobile phone giving you the contact details of the Santander bank (Getnet) with a link to a secure online payment platform.
In the case of the Flexible 48-hour rate, payment must be made two days before your arrival. You will receive an email and a message on your mobile phone with the Santander bank contact (Getnet) with a link to a secure online payment platform.
In both cases, if payment is not made, we cannot guarantee your reservation.
As a prerequisite before your check-in, we need you to provide us with the personal details of each guest. In addition to a credit card as a guarantee of your reservation. To complete this information, we will contact you via email a few days beforehand, sending you detailed instructions on how to proceed.
Once we have received your passport or identity card information and your payment card, we will send you an entry code to your flat on the day of your arrival, as well as the wifi key.
Casa Bailén is part of the same group as Hotel Boutique Palacio Pinello, where you can contact them 24 hours a day in case of any doubt. They are located at Calle Segovia 1, and their telephone number is +34 955 28 00 00. You can also contact us by email: email@example.com.
Arrivals are at 15:00 and departures are at 12:00.
The possibility of late check out is subject to the occupancy and availability of Casa Bailén, and may involve an additional cost depending on the time of departure. Please check the availability of this option directly by phone or email.
All our guests are provided with daily cleaning between 10:00 and 13:30. If you do not want cleaning, there is a sign at the door to indicate this.
The terrace is open from 12:00 to 22:00.
The flat's private swimming pool with pool and jacuzzi will only be available from March to October. The rest of the year they will be closed to the public.
In order to carry out the maintenance and proper functioning of the facilities, our maintenance staff will access the facilities for a few minutes daily.
You can always leave your luggage at the reception of the Hotel Boutique Palacio Pinello, located 13 minutes away from Casa Bailén.
If you would like a place closer to our flats to store your luggage, alternatively, there is a place on the same street called Greenlockers.
The building does not have a parking service, but if you wish you can park your vehicle in the car parks near our flats: the Magdalena car park with entrance on Calle San Pablo, 1 or the Plaza de Armas car park with entrance on Calle Marqués de Paradas s/n.
The stay of more persons in a flat than the number of persons specified in the booking contract is not permitted. In this case, the fixed rate must be paid and the property will have the possibility to cancel the reservation and the guest's stay.
For safety reasons and as a fire prevention measure, smoking is strictly forbidden inside the flats.
Pets are not allowed.
It is strictly forbidden to hold parties and events in the accommodation.
The user must respect the rest hours established by the property, not making noise from 23:00 to 10:00 am and respecting the rest of the rest of the guests of the accommodation unit.